Yudo Privacy Policy

Effective Date: December 30, 2024

Welcome to Yudo, a personal emotional support application designed to provide users with stress relief and mood tracking through intelligent conversations. This policy explains how Yudo (the “App”) collects, uses, and protects personal data.

1. Privacy Principles

• Transparency: We outline the data we collect, why we collect it, and how it’s used.
• User Control: You decide how much information you share, with full access to modify or delete it upon request.
• Privacy Assurance: We do not use your data for algorithm training, advertising, or marketing, ensuring your information remains confidential.
• Communication: Contact us anytime with questions or for more information.

2. Data We Collect

a. Information You Provide

• Contact & Account Information: Name, email, account credentials, and any subscribed services.
• Uploaded Content: Text, images, audio, or other media uploaded to the App.
• Geolocation Data: Real-time location information to offer localized recommendations.
• Payment Data: Payment details (processed by Stripe).
• Usage Patterns: Data on how you interact with the app, including metadata.
• Communication Records & Marketing Preferences: Details of your interactions with customer support and marketing communications.

b. Data from Third-Party Sources

Information from social media logins or third-party sites, collected based on your privacy settings on those platforms.

c. Automatically Collected Data

• Device Information: Operating system, IP address, browser type, unique device identifier, general location data, and mobile carrier information.
• Usage Analytics: Information collected through cookies or similar technologies to improve the platform and personalize your experience.

3. Use of Cookies

• Purpose: Cookies enhance functionality and improve user experience.
• Management: You may adjust your browser settings to reject or manage cookies. Certain features may not work properly if cookies are disabled.

4. How We Use Personal Data

• Service Provision: Use data to operate and manage our services, based on contractual obligations.
• Communication and Support: Respond to your requests, send updates, and provide customer support.
• Optimization and Security: Analyze usage patterns to improve the App’s functionality and security.
• Research and Development: Use de-identified data for internal research and analytics to improve Yudo.
• Compliance and Legal: Ensure compliance with legal obligations and respond to lawful requests or potential security threats.

5. Data Sharing

• Analytics Providers: For analyzing usage to improve the App.
• Corporate Affiliates: Within the Yudo corporate group to enhance service.
• Legal Disclosures: With legal entities to enforce terms, investigate fraud, or respond to government requests.

6. User Rights

• Access & Update: Manage your information through your account.
• Deletion Requests: Submit a request via email to [email protected] for data deletion.
• Cookie Preferences: Customize cookie settings to control tracking and data storage.

7. Data Security

• Protective Measures: Encryption and regular updates secure your data.
• Third-Party Account Information: Third-party tokens (e.g., for social media login) remain encrypted.

8. Data Retention Guidelines

• Retention Periods: Based on contractual needs, legal requirements, and business purposes.
• Anonymized Data: Retained in anonymized form to improve services.

9. External Links and Integrations

Yudo is not responsible for third-party websites or services accessed through links within the App.

10. Protection of Minors

Not intended for users under 16. We delete information upon discovery of collection from underage users.

11. Policy Changes

Updates will be posted on the App, with a notification to users for significant changes.

12. Data Storage Location

Data is stored on servers in Germany, adhering to EU data protection standards.

13. Contact Us

For inquiries or concerns about this policy, please email us at [email protected].